I ALREADY HAVE AN ACCOUNT WITH YOU, DO I HAVE TO DO ANYTHING TO JOIN SIS+ REWARDS?. No. Existing customers are already part of our scheme, and all of your details (including existing loyalty points) are still available within ‘My Account’. HOW CAN I

<div data-appearance="default" data-content-type="text" data-element="main" style="box-sizing: border-box; overflow-wrap: break-word; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">I ALREADY HAVE AN ACCOUNT WITH YOU, DO I HAVE TO DO ANYTHING TO JOIN SIS+ REWARDS?No. Existing customers are already part of our scheme, and all of your details (including existing loyalty points) are still available within &#x2018;My Account&#x2019;HOW CAN I SEE WHAT MEMBER LEVEL I AM?Simply login to your account and select the &#x2018;SiS+ Rewards&#x2019; Tab. At the top of that page it will show whether you are an Athlete member or an Elite member.HOW DO I KNOW WHAT PRODUCTS HAVE A MEMBER PRICE?If you are logged into your account, every product that has a membership price shows &#x2018;your price&#x2019; messaging with the discount highlighted. If you are logged out, you can see what has a membership price by looking for the account icon before the price.HOW TO I ACCESS MEMBER PRICING?Simply create an account and stay logged in when browsing products.</div><div data-appearance="default" data-content-type="text" data-element="main" style="box-sizing: border-box; overflow-wrap: break-word; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">HOW CAN I BECOME AN ELITE MEMBER?Elite membership is granted by spending &#xA3;70 on your favourite products. Alternatively, you can subscribe to your favourite product to become an Elite Member. View all the products available for subscription <a href="https://www.scienceinsport.com/shop-sis/all-products?is_subscription=1" style="box-sizing: border-box; color: rgb(26, 25, 25); text-decoration: underline;" tabindex="-1">here</a>HOW DO I EARN POINTS?You will earn 5 points for every &#xA3;1 you spend on our website. Remember to sign into your Science in Sport account when making a purchase to ensure your loyalty points are added. There are no exclusions to what you can earn points on.HOW DO I USE THE LOYALTY POINTS TO MAKE A PURCHASE?Once you have started collecting points (there&#x2019;s no minimum to get started), these will automatically show in your account. You will see an option on the payment page within checkout to choose to pay with your Reward points. There&#x2019;s two tabs, one that allows you to choose to use ALL your points or CUSTOM, which allows you pick how many points you would like to use against this purchase. Remember you need to be logged into your account to be able to use your accumulated points against a purchase.HOW DO I VIEW MY POINT BALANCE? You can view and manage your points through accessing your account. Points can be cumulated and can be used at any point during the next 12 months. Points expire 12 months from the point they are acquired. For example, you gain 10 points in August 2023. These 10 points will expire in August 2024.</div>

SiS+ General Questions

HOW CAN I ACCESS MY EXCLUSIVE PERKS?. Every perk that an Elite member is entitled to can be seen within My Account > SiS+ Rewards. Scroll down to view all of your exciting benefits!. HOW CAN I FIND OUT NEW CONTENT/PRODUCTS/DISCOUNTS HAVE BEEN ADDED T

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">HOW CAN I ACCESS MY EXCLUSIVE PERKS?<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Every perk that an Elite member is entitled to can be seen within My Account &gt; SiS+ Rewards. Scroll down to view all of your exciting benefits!<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">HOW CAN I FIND OUT NEW CONTENT/PRODUCTS/DISCOUNTS HAVE BEEN ADDED TO SIS+ REWARDS?&#xA0;The best way to stay up to date with everything Elite is to subscribe to our email marketing. That way, you&#x2019;ll be first to know about new events, products, webinars and exclusive partner discounts. You can update your email marketing preference within My Account &gt; Newsletter subscriptions. Otherwise, you can check back on &#x2018;My Account &gt;SiS+ Rewards&#x2019; to view them.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">CAN I GET PERSONALISED DISCOUNTS AND CONTENT AS AN ELITE MEMBER?<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Tell us your favourite sport within &#x2018;My Account &gt; Newsletter subscriptions&#x2019; to help us provide content that is more relevant to the sports you enjoy.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">HOW DO I KEEP MY ELITE MEMBERSHIP STATUS?<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Keep spending &#xA3;70 every 90 days, or remain subscribed to your favourite product.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">I WANT TO CHANGE MY SUBSCRIPTION BUT DON&#x2019;T WANT TO LOSE ELITE MEMBERSHIP STATUS, WHAT SHOULD I DO?<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Did you know you can change the size and/or flavour of your subscription, as well as the frequency? Visit &#x2018;My Account &gt; Subscription Profiles&#x2019; to view your options without cancelling

I'm an Elite Member

I MADE A PURCHASE BUT CANNOT SEE MY POINTS IN MY ACCOUNT. Points should show straight away in your account, however please allow up to three days from your products being dispatched for them to show in your account. If they are still not showing, ple

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">I MADE A PURCHASE BUT CANNOT SEE MY POINTS IN MY ACCOUNT<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Points should show straight away in your account, however please allow up to three days from your products being dispatched for them to show in your account. If they are still not showing, please contact our customer service team who will be happy to help.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">WHAT HAPPENS IF I RETURN AN ITEM THAT I USED LOYALTY POINTS TO PURCHASE?&#xA0;When you return an order purchased on the website which you have paid for using reward points, the order will be refunded to you in the form of rewards points to the same value. This will go straight back to the account used to make the original purchase. Reward points cannot be transferred to cash or any other alternative.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: rgb(26, 25, 25); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">HOW DO I LEAVE THE LOYALTY SCHEME?&#xA0;We&#x2019;d be sorry to see you go, but if you choose to leave, you can close your Rewards account by logging into your account or email our Customer Service team&#xA0;<a href="mailto:mail:to%20support@scienceinsport.com" rel="noopener" style="box-sizing: border-box; color: rgb(26, 25, 25); text-decoration: underline;" tabindex="-1" target="_blank">support@scienceinsport.com(opens in a new tab)</a>(opens in a new tab)

Troubleshooting Issues

If you have any further questions or issues, please feel free to get in touch with our Customer Experience team via Live Chat, where they will be more than happy to help!

If you have any questions, please feel free to get in touch with our Customer Experience Team!

Science In Sport

SiS+ Rewards FAQs

SiS +

Frequently Asked Questions

What is Science in Sport?

About Us

Our Top Sellers

Rego New & Improved

Do you offer samples?

Energy Gels

Energy Powder

Energy Bars & Bakes & Chews

Hydro Tablets

Recovery Powders

Vitamins & Supplements

Beta Fuel

All other products

Stock updates

Beta Fuel vs Nootropics

Rego Rapid Recovery vs Beta Recovery

Rego Whey, Rego Rapid Recovery and Rego Clear

Hydration Tablets vs Energy Powders

Hydration Tablets vs Immune Tablets

Hydro+ VS Hydro Tablets

What's the difference between...

Products

Can I use your products if I'm pregnant?

Can I use your products if I'm under 16?

Can I use your products if I have a medical condition?

Are your products Halal/Kosher Certified?

Are your products suitable for a keto diet?

Do you have a Vegan/Vegetarian certificate?

Gluten Statement

Allergen - Milk

Allergen - Nuts

Sweetener Statement

Natural Flavourings

Proposition 65

Fasting

Do your products contain fructose?

Which products contain caffeine?

Is SiS Informed Sport?

My product is expired - can I still use it?

Nutritional Queries

Energy Gels - Recommended use

Energy Bars - Recommended Use

Energy Powders - Recommended Use

Beta Fuel - Recommended use

Hydro Tablets - Recommended use

Rego Powders - Recommended use

Protein Bars - Recommended Use

Dishwasher Safe

Suggested Use

Product Queries

Delivery Information UK + Costs

Delivery Information ROW + Costs

USA - The Feed

Premier Delivery

How do I return my order?

Exchange Information

Can I amend my order once this has been placed?

My order arrived damaged/items missing - what do I do?

I haven't received my order - what do I do?

Delivery & Returns

Why Subscribe?

How do I create a subscription?

Can I cancel my subscription?

My subscription profile status has changed, what does this mean?

Can I change/amend my subscription order? And how do I do this?

What happens if my payment fails, is my subscription cancelled?

Can I skip a delivery?

Can I combine my subscriptions?

Can I add promotional offers to my order? (codes)

Can I subscribe to all products?

How often will I receive my order?

Will I be charged for delivery?

Can I use my loyalty points?

Subscription

What is SiS+?

Athlete Member

Elite Member

Check out our social media pages

Social Media

How can I trade with you?

Partnerships

Partnership Queries

How can I get a Sponsorship with you?

Charity Requests

Sponsorships

Job opportunities

Careers

Distributors

Collaboration

What payment method do you accept?

When will I receive my refund?

My payment was taken for my order but I did not receive any confirmation

Payment Information

Can I use more than one discount code on a single order?

Can I use my discount code on products that are on special offer?

My code isn't working what do I do?

Do you offer any student discounts?

Do you offer military discounts?

British Rowing Discount

Do you offer an NHS discount?

Discount Codes

How do I earn points?

How do I use my loyalty points to make a purchase?

How do I view my point balance?

Loyalty Points

Payments, Discounts and Rewards Points

My order is showing as pending

What is ERP Exported?

My order is showing as cancelled

I was not signed into my account. Can the order be added to my account?

I haven't received an order confirmation?

I'm having issues logging into my account

I'm struggling to place an order

Where can I find the best before date on the gel packet?

Do you still offer the recycling scheme?

EU, IT, DE & ES websites

How do I contact customer service?

New products in the EU

General FAQ's

General FAQ's and T&C's