Troubleshooting IssuesUpdated 5 months ago
I MADE A PURCHASE BUT CANNOT SEE MY POINTS IN MY ACCOUNT
Points should show straight away in your account, however please allow up to three days from your products being dispatched for them to show in your account. If they are still not showing, please contact our customer service team who will be happy to help.
WHAT HAPPENS IF I RETURN AN ITEM THAT I USED LOYALTY POINTS TO PURCHASE? When you return an order purchased on the website which you have paid for using reward points, the order will be refunded to you in the form of rewards points to the same value. This will go straight back to the account used to make the original purchase. Reward points cannot be transferred to cash or any other alternative.
HOW DO I LEAVE THE LOYALTY SCHEME? We’d be sorry to see you go, but if you choose to leave, you can close your Rewards account by logging into your account or email our Customer Service team [email protected](opens in a new tab)