SiS+ General QuestionsUpdated 5 months ago

I ALREADY HAVE AN ACCOUNT WITH YOU, DO I HAVE TO DO ANYTHING TO JOIN SIS+ REWARDS?

No. Existing customers are already part of our scheme, and all of your details (including existing loyalty points) are still available within ‘My Account’

HOW CAN I SEE WHAT MEMBER LEVEL I AM?

Simply login to your account and select the ‘SiS+ Rewards’ Tab. At the top of that page it will show whether you are an Athlete member or an Elite member.

HOW DO I KNOW WHAT PRODUCTS HAVE A MEMBER PRICE?

If you are logged into your account, every product that has a membership price shows ‘your price’ messaging with the discount highlighted. If you are logged out, you can see what has a membership price by looking for the account icon before the price.

HOW TO I ACCESS MEMBER PRICING?

Simply create an account and stay logged in when browsing products.

HOW CAN I BECOME AN ELITE MEMBER?

Elite membership is granted by spending £70 on your favourite products. Alternatively, you can subscribe to your favourite product to become an Elite Member. View all the products available for subscription here

HOW DO I EARN POINTS?

You will earn 5 points for every £1 you spend on our website. Remember to sign into your Science in Sport account when making a purchase to ensure your loyalty points are added. There are no exclusions to what you can earn points on.

HOW DO I USE THE LOYALTY POINTS TO MAKE A PURCHASE?

Once you have started collecting points (there’s no minimum to get started), these will automatically show in your account. You will see an option on the payment page within checkout to choose to pay with your Reward points. There’s two tabs, one that allows you to choose to use ALL your points or CUSTOM, which allows you pick how many points you would like to use against this purchase. Remember you need to be logged into your account to be able to use your accumulated points against a purchase.

HOW DO I VIEW MY POINT BALANCE? You can view and manage your points through accessing your account. Points can be cumulated and can be used at any point during the next 12 months. Points expire 12 months from the point they are acquired. For example, you gain 10 points in August 2023. These 10 points will expire in August 2024.