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What happens if my payment fails, is my subscription cancelled?Updated 3 months ago

In order to change your payment method you would need to update this on your account. The card and addresses need to be saved in your account already in order to show on the drop downs to change this on your subscription.
 
You can do this by going to your profile > my payment methods > adding the card here.
 
If you then head to your subscriptions and click on edit > you can then update the payment card.


We will have 3 attempts to take payment for your subscription order.

If your order is to fail upon the first attempt, our customer service team will reach out directly to help resolve any issues.

If it is a payment failure, which hasn't been resolved your subscription will be suspended upon the 3rd attempt.

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