Delivery & Returns
Delivery Information UK + Costs
Deliveries to the UK. *Please note - we are unable to change couriers for any orders. All UK Mainland orders will be shipped out and delivered by Evri. If you choose to divert your delivery to a parcel shop or collection point, we cannot guarantee ne
Delivery Information ROW + Costs
Delivery Update: Please note that we no longer ship to EU or USA from the UK site. Please visit SiS EU should you wish to place an order (opens in a new tab). If you do experience any problems with your order please do not hesitate to get in contact
USA... 👀
For orders to the USA, please be directed to our new US website. SiS USA
Premier Delivery
Premier is a subscription we offer to our UK customers. It gives you unlimited UK Next Day Delivery for a full year, on any size order - for a one off payment of just £9.99. You can purchase here. HOW DOES IT WORK?Once you've subscribed to Premier yo
How do I return my order?
In the event that you are not satisfied with your order, you have the right to cancel within 14 days of the contract, or 14 days of receipt of the goods (whichever is the longer). If you wish to return your parcel, you can do so by filling and printi
Exchange Information
Exchanging your order. If you wish to exchange a product, please note we are only able to offer flavour exchanges. If you wish to exchange an item for an alternative product, please return the item and purchase the new product separately. For all exc
Can I amend my order once this has been placed?
Unfortunately, we are unable to amend orders after they have been placed as we generally dispatch orders soon after they have been made. This includes changing the products ordered, the delivery option, delivery address details or payment methods. If
My order arrived damaged/items missing/wrong - what do I do?
We’re so sorry to hear that there’s an issue with your order. Please get in touch with our Customer Experience team, providing:. - your order number,. - photos of the issue,. - and any additional information you may have. We’ll be happy to help reso
I haven't received my order - what do I do?
We're sorry to hear there has been an issue with your parcel!. So our team can resolve this for you asap, please follow the below tutorial and steps!. 1. Go to Live Chat. 2. Click on the 'Delivery and Order Information' option. 3. Select the issue/qu