If you have any further questions or issues, please feel free to get in touch with our Customer Experience team via Live Chat, where they will be more than happy to help!

If you have any questions, please feel free to get in touch with our Customer Experience Team! They will reply to you within 24 hours.

Science In Sport

<p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><span style="font-size: 16px;">If payment has been taken but you have not received any confirmation of the order, please provide our Customer Experience team with the following details (last 4 digits of card, or the PayPal reference ID) and they can look into this for you. </span></p>

If payment has been taken but you have not received any confirmation of the order, please provide our Customer Experience team with the following details (last 4 digits of card, or the PayPal reference ID) and they can look into this for you.

I haven't received an order confirmation?

General FAQ's and T&C's

General FAQ's

What is Science in Sport?

About Us

Our Top Sellers

Rego New & Improved

Do you offer samples?

Do you sell replacement bottle lids?

Energy Gels

Beta Fuel vs Nootropics

Rego Rapid Recovery vs Beta Recovery

Rego Whey, Rego Rapid Recovery and Rego Clear

Hydration Tablets vs Energy Powders

Hydration Tablets vs Immune Tablets

Hydro+ VS Hydro Tablets

What's the difference between...

Products

Can I use your products if I'm pregnant?

Can I use your products if I'm under 16?

Can I use your products if I have a medical condition?

Are your products Halal/Kosher Certified?

Are your products suitable for a keto diet?

Do you have a Vegan/Vegetarian certificate?

Gluten Statement

Allergen - Milk

Allergen - Nuts

Sweetener Statement

Natural Flavourings

Proposition 65

Fasting

Hydration Tablets - Dissolve time

Do your products contain fructose?

Which products contain caffeine?

Do you offer training/fuelling tips?

My product is expired - can I still use it?

Is SiS Informed Sport?

Nutritional Queries

Energy Gels - Recommended use

Energy Bars - Recommended Use

Energy Powders - Recommended Use

Beta Fuel - Recommended use

Hydro Tablets & Hydro+ - Recommended use

Rego Powders - Recommended use

Protein Bars - Recommended Use

Dishwasher Safe

Suggested Use

Product Queries

Delivery Information UK + Costs

Delivery Information ROW + Costs

USA - The Feed

Premier Delivery

How do I return my order?

Exchange Information

Can I amend my order once this has been placed?

My order arrived damaged/items missing/wrong - what do I do?

I haven't received my order - what do I do?

Delivery & Returns

Why Subscribe?

How do I create a subscription?

Can I cancel my subscription?

My subscription profile status has changed, what does this mean?

Can I change/amend my subscription order? And how do I do this?

What happens if my payment fails, is my subscription cancelled?

Can I skip a delivery?

Can I combine my subscriptions?

Can I add promotional offers to my order? (discount codes)

Can I subscribe to all products?

How often will I receive my order?

Will I be charged for delivery?

Can I use my loyalty points?

What payment method do you accept?

Subscription

What is SiS+?

Athlete Member

Elite Member

SiS+ General Questions

I'm an Elite Member

Troubleshooting Issues

Frequently Asked Questions

SiS +

Check out our social media pages

Social Media

How can I trade with you?

Partnerships

Partnership Queries

How can I get a Sponsorship with you?

Charity Requests

Sponsorships

Job opportunities

Careers

Distributors

Collaboration

When will I receive my refund?

My payment was taken for my order but I did not receive any confirmation

Do you offer gift vouchers?

Payment Information

Can I use more than one discount code on a single order?

Can I use my discount code on products that are on special offer?

My code isn't working what do I do?

Elite membership discount codes

Do you offer any student discounts?

Do you offer military discounts?

Do you offer an NHS discount?

Discount Codes

How do I earn points?

How do I use my loyalty points to make a purchase?

How do I view my point balance?

Loyalty Points

Payments, Discounts and Rewards Points

My order is showing as pending

What is ERP Exported?

My order is showing as cancelled

I was not signed into my account. Can the order be added to my account?

I'm having issues logging into my account

I'm struggling to place an order

Where can I find the best before date on the gel packet?

Do you still offer the recycling scheme?

EU, IT, DE & ES websites

How do I contact customer service?

New products in the EU

I haven't received an order confirmation?Updated 10 months ago